Warranty Coverage:
Heat-Not-Burn Device is covered by a limited warranty for a period of ONE (1 Year) from the date of purchase.
The warranty covers defects in materials and workmanship under normal use.
Warranty Exclusions: This warranty does not cover damage resulting from accidents, misuse, unauthorized repairs,
modifications, improper maintenance, or any other causes not arising from defects in materials and workmanship.
Claim Procedure:
Email： customerservice@nisemalaysia.com
- In the event of a warranty claim, please contact our customer service within the warranty period.
- Provide the product model, serial number, and proof of purchase.
- Our customer service team will guide you through the necessary steps for evaluation and resolution.
